We move your existing mail onto our server for you — from Google Workspace, from cPanel hosting, or from any provider that supports IMAP. Your old mailbox is never modified: we only read from it. This page is what to expect, so nothing surprises you afterwards.
What comes across
Every message with its attachments, in every folder. Read and unread stay as they were, starred messages stay starred, drafts stay drafts.
Dates are preserved, which matters more than it sounds: without this you would arrive to thousands of messages all dated the day of the move, and your mailbox would be unsearchable by time.
Your folder structure comes with it. Folders inside folders keep their nesting, and the standard ones land where they belong — Sent in Sent, Trash in Trash, whatever your old provider called them.
What cannot come across
Filters and rules. These are settings rather than mail, and no provider hands them over. Our webmail has its own filters and you set them up again — usually ten minutes for a handful of rules.
Calendars and contacts. The protocol that carries mail does not carry these. Export them from your old provider — a .ics file for the calendar, a .csv or .vcf for contacts — and import them into our webmail afterwards.
Email signatures, out-of-office replies and aliases are also settings, and are set up again on our side.
Coming from Gmail: one thing to know
Gmail uses labels, not folders, and a single message can carry several labels at once. On a normal mail server a message lives in exactly one folder.
So a message you had labelled both "Clients" and "Invoices" will arrive in one of those folders, not both. Nothing is lost — every message arrives — but two folders will look shorter than you remember. Search still finds everything.
Before we start: Google accounts
Google does not allow a mail program to sign in with your normal password. This is the step that holds up most migrations, so do it first.
In your Google account, turn on 2-step verification, then create an App Password for mail, and check that IMAP is enabled in Gmail settings. Send us the App Password rather than your account password — it only grants access to mail, and you can revoke it the moment the move is done.
If your domain is managed by a company administrator, they may need to do this for you.
Before we start: cPanel and other providers
We need the mailbox address and its password, and the address of the old mail server — usually something like mail.your-domain.ge. If you do not know the server, send us the settings from your mail program and we will read them.
If you would rather not send us your current password, change it to a temporary one for the move and change it back afterwards.
How the move goes
We copy everything while your old mailbox keeps working and keeps receiving. Nothing is switched off, and you carry on as normal — the first pass can take from minutes to several hours depending on size.
When the copy is done we point your domain at our server. From that moment new mail arrives with us. We then run a second, short pass to pick up anything that landed in the old mailbox during the switch.
Do not delete the old mailbox on the day of the move. Keep it for a couple of weeks: it costs nothing and it is the only safety net if something turns out to be missing.
What to check afterwards
Open Sent and Trash first. These are the folders people forget to check and the ones where a naming difference between providers would show up.
Then check the total count of a large folder against your old mailbox, and send one message to an outside address and reply to it.
If something is missing, tell us while the old mailbox still exists. At that point it is a re-run of one folder. After the old mailbox is deleted, it is not.